Customer Service Advisor Leicester

Job Description:

We have a fantastic part time weekend opportunity for a Customer Service Advisor to join our team at Leicester Airport.

This role will be working onsite at Leicester Coach station.

Shifts will be Saturday 07:00 to 18:00 and Sunday 09:00 to 19:00

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite in Leicester Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. 

Successful applications will be invited to attend an onsite assessment on Thursday 3rd July.

What you'll do...

• To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
• Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
• Promote a cohesive, empowered and engaged working environment
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.