Customer Service Advisor

Job Description:

Customer Service Advisor
Monday – Friday 9am – 5pm
Corby
£12.62ph
Temporary - Permanent(Start date 19th August)
 
Our extremely reputable, global client are currently seeking Customer Service Advisors to join their team on a temporary basis. This is a fantastic opportunity for anyone with excellent communication skills, a background in customer service and passion for service to join a forward-thinking, friendly team.
The successful candidate will have a background in customer service whether this be from a retail, hospitality, contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.
In return, our client can offer a vibrant, modern office environment with on-site catering facilities and various benefits. Extensive training is provided.
 
Duties

• Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
• Keeping updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system.
• Ensuring all client enquiries are dealt with in a professional, efficient and friendly manner.
• Finding a suitable resolution to the customers enquiry within the set parameters

 
Skills & Experience

• Prior experience from a customer service role is essential, preferably within an office or contact centre environment, however, retail/hospitality experience is also considered.
• Excellent written and verbal communication skills
• Customer focused attitude with the ability to be empathetic.
• Willingness to learn and further develop.
• Computer literacy skills with a minimum type of speed of 30 words per minute (typing test will form part of the short-listing process)
• Ability to work well in a fast-paced environment.
• Self-motivated
• Flexible
• Keen team player
• Excellent problem-solving skills.