Customer Service Advisor

Job Description:

Customer Service Advisor - Ecommerce | Leicester | Hybrid Working | Temp 

Temporary Customer Service role | Leicester office | Hybrid (2 days from home) | £13-14.00 PER HOUR | Immediate start

Great temporary customer service opportunity with a busy online e-commerce company in Leicester!

Why This Customer Service Role? This isn't your typical call centre environment - this Leicester-based ecommerce business has a genuinely relaxed culture. You'll handle around 20 inbound calls daily supporting customers with sample requests, order queries, and general enquiries. Low-pressure, friendly team atmosphere.

Customer Service Advisor - Key Details:

• Location: Leicester office with hybrid working (2 days work from home, 3 days office)
• Contract: Temporary position, minimum 4 weeks 
• Hours: 37.5 hours per week, Monday to Friday
• Flexibility: Core hours 9:30am-4pm, but flexible start/finish times around these
• Salary: £26k FTE (pro rata for temporary assignment)

Your Customer Service Responsibilities:

• Handling customer enquiries via phone, email, and webchat
• Supporting customers with online order queries and delivery enquiries
• Processing refunds, date changes, and cancellations
• Assisting customers when products are out of stock
• Arranging replacements for damaged or missing goods
• Proactive customer support and order issue resolution

Customer Service Advisor - Essential Skills:

• Previous customer service or customer support experience
• Confident using phone, email, and webchat
• Experience with order queries or ecommerce support (desirable)
• Friendly, helpful telephone manner
• Administrator or advisor level experience

What's On Offer: ✓ Hybrid working (2 days WFH) ✓ Flexible hours ✓ Leicester location ✓ Relaxed office environment ✓ Temp to perm potential ✓ Non call centre culture

Available for immediate start in Leicester? Apply now!