Customer Service Advisor

Job Description:

Customer Service & Scheduling Specialist

Automotive / Accident Repair

Location: Coventry, West Midlands 
Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience
Hours: Monday to Friday, 8:00am – 5:00pm
Alternate Saturdays 8:00am – 12:00pm (paid overtime)

I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.

If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look.

What you’ll be doing day to day:

• Taking inbound calls and emails from customers, insurers and accident management companies

• Booking vehicles in for repair and managing the diary

• Keeping customers updated on progress and timescales

• Coordinating with the workshop to keep jobs moving

• Chasing authorisations and confirming appointments

• General admin and system updates (nothing too scary!)

What they’re looking for:

• Previous experience in automotive customer service, bodyshop admin, service advisor or similar

• Someone organised, calm and confident on the phone

• Comfortable juggling bookings, updates and deadlines

• Good IT skills – you don’t need to be technical, just organised

• A team player who takes pride in good customer service

What’s in it for you:

• Competitive basic salary plus bonus

• Pension and life insurance

• 22 days holiday + bank holidays

• Full training and support

• Stable role within a growing automotive business

• Long-term progression for the right person

Interested?

If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions.