Customer Service Advisor

Job Description:

If you are passionate about delivering excellent customer service and supporting a seamless customer journey, we would love to hear from you!

We are looking for a proactive and organised Customer Service Advisor to join our team in Coalville. You will play a key role in managing orders, resolving queries and ensuring a positive customer experience at every stage.

Main Responsibilities

• Manage the sales and vendor order processes, ensuring efficient administration and high customer satisfaction.

• Proactively engage with customers via our Antalis Web Chat Facility, managing customer queries efficiently and escalate when required.

• Work closely with Sales, Logistics and Credit Control to resolve customer queries.

• Identify process improvements and support best practice across the team by sharing learnt lessons to the wider team.

• Ensure compliance with company processes and meet daily KPI and performance targets.

• Company contributory pension and life assurance schemes
• Flexible buy/sell holiday scheme
• Eye care vouchers
• Cycle to Work Scheme
• Fiat discount offer
• Free Parking Provided

• Strong customer service and problem solving skills.

• Excellent communication and relationship building abilities.

• Highly organised with the ability to prioritise workload.

• Good attention to detail and administrative accuracy.

• Proactive mindset with a focus on continuous improvement.

• Experience with order management or CRM systems desirable.