Customer Service Advisor

Job Description:

Industria Personnel are looking for highly motivated Customer Service Advisors to complement our client’s friendly vibrant team on a temporary basis!

Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature.

Based at their office in Beaumont Leys you will be responsible for the below:

• Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery
• Handle inbound customer enquiries across multiple channels, resolving issues efficiently and accurately while ensuring customer questions are fully answered and expectations are managed to a high standard.
• Identify customer needs and provide excellent service by processing orders, managing pre‑ and post‑sales queries, confidently handling objections, and delivering a consistently positive customer experience.
• Using excellent written communication skills to interact with customers through email and chat
• Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
• You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile
• Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.

Skills & Experience Required:

• No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
• Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, databases, and tools.
• Computer literacy, specifically proficiency in Microsoft Office applications
• A positive attitude, patience, and the ability to remain calm under pressure.

Benefits: Free on-site parking, subsidised canteen, full onboarding training programme.

Working hours: Shifts between the hours of 08:00 -18:00 Monday – Friday 40 hours

Pay: £26,998.40

Job Type: Full-time, Temporary, office based.

IF you feel you have the experience and skills for the this role then please use the link to apply today!

This vacancy is being advertised in accordance with Regulation 27 of the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Industria is acting as an employment business for this role.