Customer Service Coordinator

Job Description:

Summary

We are seeking a highly organised, proactive, and versatile Solar PV Coordinator to join our growing team. This is a fast-paced, multi-skilled position suited to someone who thrives on variety, ownership, and problem-solving.

You will manage the entire customer journey following a successful sale, from survey booking and DNO applications through to installation coordination, finance processing, handover pack creation, and aftercare. The role requires a confident communicator with strong IT and operational skills, capable of working collaboratively both interdepartmentally and with our key partners and to ensure a smooth, professional experience for every customer.

Key Responsibilities

• Handle inbound customer queries via phone and email, providing clear, confident, and professional communication always.
• Maintain consistent and transparent communication with customers, keeping them informed of key milestones, documentation requirements, and next steps.
• Schedule surveys and installations efficiently, balancing customer availability with field utilisation and geographic planning.
• Ensure all customer records, approvals, and files are accurately stored in line with internal processes and compliance requirements.

• Process and track DNO (Distribution Network Operator) applications and approvals
• Liase with third party organisations (DNO, HIES, EPVS) to ensure timely resolution to any challenges/queries
• Manage customer payments, issuing invoices, confirming receipts, and maintaining compliance with company finance procedures.
• Maintain internal CRM and project tracking systems with accurate, real-time notes and updates to support visibility and accountability.
• Confidently manage finance applications and submissions, ensuring accuracy, compliance, and timely progress through to approval.
• Prepare and issue comprehensive Handover Packs for each completed installation, ensuring all schematics, certifications, warranties, and commissioning documents are complete and accurate.

• Liaise daily with surveyors, designers, sales teams, scaffolders, installers, field operatives, suppliers, and couriers to coordinate logistics and resolve any operational issues promptly.

Experience Required

• Previous experience working in an office environment.
• Proven experience in an administrative or coordinator role within Solar PV, renewables, construction, or utilities.

Desirable:

• Working knowledge of Solar PV systems, DNO processes
• Previous experience in a role that involves planning
• Experience liaising with subcontractors, installers, or logistics providers.