Customer Service Representative

Job Description:

Customer Service Representative Required:

Location: Coventry - CV5

Temporary

Key role and responsibilities for our clients Customer Service Representative:

• Prioritise and process all customers' orders in line with Customer Service KPI
• Logging consumer complaints onto the technical complaint database.
• Investigating and obtaining batch information, date of production, line produced, and shift team, then logging this information onto the complaints database.
• Processing dispatches for ACST.
• Processing dispatches for Brakes.
• Accessing ZPS4 reports for shortages.
• Processing customer sample requests and arranging deliveries with City Sprint.

Minimum requirements for the Customer Service Representative:

• Using SAP and/or EDI ordering. Preferably in a manufacturing environment.
• Warehouse and monitoring stock levels in conjunction with onsite warehouse teams.
• Liaising with customers directly using multiple formats
• Working within finance invoice system, delivery notes, raising POs, processing and raising invoices and credit control.
• Computer literate

In return our client offers:

• Discounted On-Site Shop
• Free parking
• Canteen area
• Shopping Discounts including Discounted Gym Membership
• Pension scheme
• Health Benefits
• Discounted Restaurants

Salary: £12.30 per hour, PAYE, paid weekly
Statutory Deductions for TAX, NI and Pension if not opted out apply

Working hours: 08:30 to 17:00 - Monday - Friday

This job is commutable from the following areas, Coventry City Centre, Tile Hill, Canley, Berkswell and surrounding areas.

If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.

We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.

Ethero Ltd is acting as an employment business in relation to this vacancy.