Customer Success Administrator

Job Description:

Customer Success Administrator
£25,000 - £30,000
Leicester, Hybrid
Permanent

We are currently recruiting for an Customer Success Administrator to join a well-established tech business in Leicester. This role is ideal for someone who enjoys both sales and finance administration.
You will play a key role in ensuring contracts are in place, queries are handled efficiently, and new clients are seamlessly onboarded. This is a varied position where you will liaise across Accounts, Sales, and Marketing, providing essential support to keep operations running smoothly.

Key Responsibilities

• Provide daily administrative support to Accounts, Sales, and Central Marketing teams
• Keep CRM systems updated with accurate information
• Perform regular audits and data entry to ensure data integrity
• Process invoices, purchase orders, and expense claims
• Support Marketing with administrative tasks
• Handle overflow support calls, logging outcomes on CRM
• Liaise with clients, suppliers, and external partners to coordinate information requests and meetings
• Support Sales by chasing contracts, agreements, and onboarding paperwork
• Assist with general administrative tasks and ad-hoc duties

The candidate:

• Proven administrative experience (ideally within accounts, sales, or marketing)
• Strong proficiency with CRM systems
• Proactive, with the ability to think outside the box
• Excellent attention to detail and accuracy in data entry
• Strong written and verbal communication skills
• Highly organised, able to prioritise in a fast-paced environment
• Customer-focused, confident liaising with internal and external stakeholders

In return:

• Competitive salary and generous benefits package
• Income Protection & Life Insurance
• Enhanced pension scheme
• 28 days annual leave bank holidays
• Sick pay scheme
• Flexible benefits package
• Hybrid working considered