Customer Success Advisor

Job Description:

We are actively recruiting for a Customer Success Advisor role for an expanding technology business in Leicester.

This is a permanent, full time, Monday to Friday role - 9.00am to 5.00pm.

Reporting to a Manager; the key areas of the role are:

• Delivering exceptional customer service to our professional customers
• Provide guidance and support and troubleshoot to provide effective solutions
• Be a point of contact for customer queries
• Create and manage support tickets
• Guide users through the product and provide training where necessary
• Onboard new customers
• Escalate technical issues where necessary
• Document support interactions
• Collaborate with internal product and development teams

Suitable candidates will possess:

• Excellent problem solving abilities
• Strong communication and customer support skills
• Able to multitask and prioritise
• Good attention to detail
• An understanding of software / technology
• Experience of ticketing / CRM systems

The salary for the role is competitive (can be discussed on application) plus very good company benefits and holiday allowance.

Interested candidates should apply now or contact Stuart-Harris Recruitment Consultancy.