Customer Support Engineer
Posted: 08-07-2025
Company: Owen Daniels
Type: Permanent
Reference: 223762511
Type: Permanent
Reference: 223762511
Job Description:
Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues?If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis.
Customer Support Engineer
Permanent Position
Days and Nights shift pattern (Panama Shift – 42 hour week)
Market Harborough
Customer Support Engineer
Job Description
- Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics
- Managing the hotline ticket systems for IT, facilities and controls
- Ensuring accurate documentation is added to the system from calls had with customers
- Attending sites during support office ours to support project works and training
- Troubleshooting PLC problems with end customers
Essential Experience/Skills/Qualifications
- Must be able to troubleshoot PLC systems (Siemens TIA / Step 7 is advantageous)
- Flexibility to travel when required
- Strong customer service/support experience within a technical environment
- Automation or Material handling background is advantageous
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