Customer Support Specialist

Job Description:

Job Title: Customer Support Representative

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, video calls and emails.
• Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions and transactions on Zendesk.
• Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
• Onboarding of new customers on to the platform.
• Escalate any complex issues to the Head of Training and Service.
• Upselling additional services that are available on the system.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer literacy.
• Proactive approach
• Customer service of the highest standards
• Ability to work independently and as part of a team.
• Strong problem solving skills and attention to detail.
• Previous experience in a customer support role.
• Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

• Remote working
• Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
• A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
• The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

• £25k to 35K depending on experience
• Monday to Friday (no weekend support)
• 9am to 5.30pm