Housing Professional

Job Description:

Tenancy Officer

Rugby

Contract

£18.85 per hour PAYE or £25.34 per hour limited paid via  Umbrella company inside IR35

Our client is looking for an experienced Tenancy Officer

An experienced Visiting Officer to carry out tenancy audits.

To provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs .

To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.

To contribute as a member of the wider team in creating a positive working environment.

To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.

To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.

Work on own initiative under the general direction of the Housing Services Team Leader ..

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

1.           ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. 1. Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service. 

1. 1. Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.

1. 1. Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.

1. 1. Meet Best Value requirements, performance indicators, operational targets and Service action plan objectives.

1. 1. Work with all customers accessing the service around income maximisation and money management.

1. 1. Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.

1. 1. Maintain a good understanding of benefits, grants and awards that customers could be eligible for.

1. 1. Organise workloads and give guidance and support to the Tenancy Support Assistant in delivering a referral system and intensive support to tenant’s in need of additional support to sustain their tenancy. 

1. 1. Work closely with all Housing Officers and Revenues Team to resolve any indebtedness owed to the Council.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.  Colbern Limited along with our clients

are an equal opportunities employer