IT Service Delivery Manager

Job Description:

IT Service Delivery Manager / Account Manager

Location: Derby (regular on-site presence required)
Sector: Information Technology & Services (MSP)
Clearance: Security Clearance highly desirable

Our client is a trusted provider of Information Technology & Services, delivering a full range of solutions to enterprise customers. Their expertise spans IT solutions, project management, project integration, security, network installation, and IT support. By combining technical excellence with a customer-first approach, they help organisations transform operations, improve resilience, and achieve greater value from their technology investments.

The Role

We are seeking a highly experienced IT Service Delivery Manager (SDM) / Account Manager to oversee a key enterprise account based in Derby. This is a senior, client-facing role requiring strong account management skills, delivery oversight, and the ability to work closely with senior stakeholders.

The successful candidate will manage relationships with multiple Senior Project Managers within the client organisation, ensuring smooth delivery across multiple workstreams. They will take ownership of escalations, provide accurate forecasting, and ensure the highest levels of service delivery.

Key Responsibilities

• Act as the senior point of contact for the enterprise account, managing relationships and building trust.
• Oversee delivery across multiple IT and infrastructure projects, ensuring all commitments are met.
• Handle escalations effectively, ensuring issues are resolved quickly and professionally.
• Provide accurate forecasting and reporting to both the client and internal leadership.
• Build strong working relationships with senior PMs and other key stakeholders.
• Ensure consistent service quality and customer satisfaction.
• Operate in line with governance, compliance, and security requirements.

Skills & Experience

• Extensive experience within IT and services, with a strong focus on account and delivery management.
• Proven experience managing enterprise accounts within the IT services or MSP environment.
• Strong commercial acumen, with experience in forecasting, reporting, and managing escalations.
• Excellent stakeholder management skills, with the ability to operate at senior levels.
• Security clearance (or the ability to obtain clearance).
• Professional, approachable, and committed, with the ability to build long-term, trusted relationships.

The Opportunity

This is a senior appointment within a major enterprise account, offering the chance to play a pivotal role in delivering critical IT services and solutions. The successful candidate will help strengthen the client relationship, ensure delivery excellence, and support the ongoing growth of a high-value account.