IT Support

Job Description:

We’re seeking a proactive and technically skilled IT Support Technician to join a growing and dynamic organisation. Working closely with the IT Systems Administrator, you’ll be responsible for providing 1st line technical support, maintaining IT systems, and ensuring smooth day-to-day operations across hardware, software, and network infrastructure.

This role offers variety, autonomy, and exposure to a range of technologies – perfect for someone with solid IT foundations who wants to grow into a broader technical position.

As an IT Support Technician, you will:

• Deliver high-quality 1st line IT support to office-based and remote users
• Troubleshoot issues across hardware, software, mobile devices, and network equipment
• Manage company assets including laptops, printers, phones, and servers
• Ensure system security by maintaining antivirus updates and patch management
• Configure and maintain Microsoft 365 accounts, SharePoint sites, and Teams
• Support the setup of laptops, mobile devices, and IP phones
• Monitor system performance, data backups, and firewall alerts
• Provide user training and support for IT systems and applications
• Keep detailed documentation of IT processes and changes
• Assist with ongoing IT projects such as system upgrades, cloud migration, and security improvements

To be successful in this IT Support Technician role, you'll need:

• A relevant IT qualification (Degree, HND, or equivalent).
• Minimum 12 months' experience in a 1st line IT support position.
• Solid understanding of:
  • Windows 10/11 and Microsoft 365 environments
  • General IT security and data protection principles
  • Hardware troubleshooting (HP servers, laptops, printers)
  • Backup systems and software deployment
• Desirable knowledge of:
  • VPN, Active Directory, Intune, Hyper-V, Cisco, or Linux

• Strong communication skills and the ability to explain technical issues clearly to users
• Excellent time management, organisation, and problem-solving abilities
• A proactive and adaptable approach, with a keen eye for detail
• Full UK driving licence and willingness to travel occasionally

What’s on Offer

• Upto £30,000 DOE
• Excellent training and professional development opportunities
• Exposure to cloud technologies (Intune, Microsoft 365, SharePoint)
• Friendly and collaborative working environment
• Pension scheme and generous holiday allowance
• Career progression as part of a growing IT function

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

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