Key account operator

Job Description:

Key Account Operator

Location: Tamworth
Hours: Monday–Friday, 09:00–17:00

A fantastic opportunity has arisen for a proactive and detail‑driven Key Account Operator to join a high‑performing Road Freight team. This role is perfect for someone who thrives in a fast‑paced environment, takes ownership of their accounts, and delivers consistently high service standards to major clients.

You’ll act as the dedicated point of contact for a portfolio of high‑value Key Accounts, managing the full shipment lifecycle — from booking through to invoicing — while safeguarding commercial performance and ensuring operational excellence.

 What You’ll Be Doing

You’ll take responsibility for all operational, administrative, and service‑related activity for your assigned accounts, including:

Key Responsibilities

• Managing end‑to‑end shipment processes, ensuring all transport requirements are delivered on time and to client expectations.
• Acting as the primary contact for key clients, building strong relationships and maintaining high retention through exceptional service.
• Preparing and maintaining operational control documents, KPI reports, and client‑specific documentation.
• Coordinating internal teams and external suppliers to ensure collections and deliveries run to schedule.
• Monitoring supplier charges and protecting Gross Profit (GP) through accurate costing and proactive cost control.
• Entering and maintaining accurate data within the Transport Management System (TMS).
• Identifying and securing all required customs documentation to prevent delays.
• Executing consignments with approved suppliers and ensuring all shipment data aligns with customer requirements.
• Ensuring all files are correctly costed, referenced, and invoiced within required timeframes.
• Reporting on account performance, risks, and opportunities for growth or improvement.
• Working collaboratively across departments to meet strict Service Level Agreements (SLAs).
• Ensuring all activities comply with transport, customs, environmental, and company regulations.
• Maintaining a safe working environment and reporting any hazards or issues promptly.

What We’re Looking For

Essential

• A proactive, accountable individual who takes ownership of their accounts.
• Strong communication skills with the ability to manage expectations across clients, suppliers, and internal teams.
• Proven experience managing multiple shipments in a fast‑paced environment.
• High accuracy in data entry, costing, and financial administration.
• A self‑starter who ensures every shipment is completed without failure.
• A supportive team player who contributes to a balanced workflow.

Desirable

• Experience with Transport Management Systems (TMS).
• Understanding of customs processes and road freight operations.
• Knowledge of transport, customs, and environmental regulations.
• Full UK Driving Licence.