Marketing & Sales Administrator

Job Description:

Marketing & Sales Administrator

Company: SEAC Ltd
Location: Wigston, Leicestershire
Job Type: Full-time
Reports to: UK Sales Manager

Company Overview

SEAC Ltd is a specialist UK manufacturer of high-quality fasteners and fixings, supplying both standard and bespoke components to a wide range of industrial customers. The company works closely with customers from initial enquiry through to delivery, even manufacturing to customer drawings and technical specifications. SEAC Ltd has built a strong reputation for technical knowledge, responsive service, and reliable delivery of engineered fastening solutions.

Role Overview

The Marketing & Sales Administrator plays a key role in supporting SEAC Ltd’s sales operation and customer base. The role is focused on practical marketing support to help promote SEAC Ltd’s specialist capabilities, whilst maintaining strong customer engagement and assisting in sales administration and internal sales support, ensuring customer enquiries, quotations, and orders are processed accurately and efficiently.

Key Responsibilities

Marketing & Sales Support Activities

• Preparation of marketing materials such as product brochures, datasheets, case studies, and capability statements
• Create website content updates and social media activity highlighting SEAC Ltd’s products, capabilities, and projects
• Coordinate marketing activity linked to new products, key customers, or industry events
• Gather customer and market feedback to support sales strategy and product development

Sales Administration & Internal Sales Support

• Act as a first point of contact for customer enquiries relating to SEAC Ltd’s fasteners and fixings
• Conduct outbound calls to existing and potential customers, promoting products, services and to strengthen relationships
• Liaise with operation, production, and logistics teams to confirm feasibility, materials, pricing, and lead times
• Process sales orders accurately, ensuring all customer requirements are clearly communicated internally
• Maintain and update customer records, pricing, and sales activity within the CRM or ERP system
• Monitor order progress and respond to customer queries regarding delivery schedules and documentation. Follow up quotations to support order conversion and repeat business

General Responsibilities

• Assist the sales management with reporting, forecasting, and pipeline management
• Contribute to continuous improvement of sales processes, administration, and customer service
• Ensure all work complies with company procedures, quality standards, and health & safety regulations

Skills and Experience

Essential

Basic digital marketing knowledge (email campaigns, social media, SEO basics)

Content creation & copywriting

Campaign coordination

Market research & competitor analysis

Lead generation & qualification

Brand awareness support

Marketing automation tools (e.g., Mailchimp)

Experience in sales administration, internal sales, or customer support in a manufacturing and technical environment

Strong organisational and administrative skills with excellent attention to detail

Confident, professional communication skills, both written and verbal

Ability to manage multiple enquiries, orders, and priorities efficiently

Proficiency with Microsoft Office applications (Excel, Word, Outlook)

Desirable

Experience in manufacturing or engineering, ideally with fasteners, fixings, or precision components

Ability to interpret engineering drawings or technical specification

Familiarity with CRM or ERP/order processing systems

Personal Attributes

Proactive, reliable, and customer-focused

Commercially aware with practical problem-solving skills

Able to work independently and collaboratively within a small team

Willingness to develop technical product knowledge of SEAC Ltd’s fasteners and fixings

Clear, professional, and positive phone manner

What SEAC Ltd Offers

Competitive salary £29,000.00 (dependent on experience)

Training and development opportunities in a specialist manufacturing environment

A supportive and collaborative team culture within an established business