Returns Coordinator

Job Description:

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service.
  
Salary is up to £26,000 depending on experience. Please note this is an office-based position.
 
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
  
Your key responsibilities include:

• Coordinate debit entries and credits accurately within the ERP system
• Enter all debit notes (emailed and posted) promptly and accurately
• Monitor and manage the Returns inbox, ensuring all queries are handled efficiently
• Run credits from the ERP system and ensure correct documentation
• Scan and archive debits and supporting paperwork
• Manage incoming debit queries (internal and external) via phone and email
• Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods
• Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders
• Investigate mis-picks and pricing discrepancies in collaboration with relevant departments
• Coordinate faulty returns and liaise with Quality for fault testing
• Handle POD (Proof of Delivery) requests from carriers
• Work with Credit Control to resolve returns impacting invoice payments
• Proactively chase outstanding returns and queries to meet targets and deadlines
• Produce reports, maintain accurate log histories and track outstanding debits
• Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required

  
As the Returns Coordinator, you will have:

• Previous experience in a busy Customer Service, Returns or Administration role preferred
• Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous)
• Confidence handling phone and email enquiries professionally
• Highly efficient with exceptional attention to detail
• A strong communicator, both written and verbal
• Comfortable working in a fast-paced, high-volume environment
• Able to work independently while contributing positively to a team
• Skilled at managing time, prioritising tasks and meeting deadline