Sales Advisor

Job Description:

About the Role
We are looking for a motivated and enthusiastic Sales Advisor to join our fast-paced team. You will handle a high volume of inbound calls and emails to process orders, quotes and provide technical support. The role also includes outbound calls to follow up on quotes and maintain strong customer relationships.

Hours: 8:00 AM – 4:30 PM, Monday – Friday (40 hours/week)

Our Vision

To understand our customers’ needs and provide solutions and guidance that help them succeed.

Our Core Values

• Be Open, Honest & Transparent – Build trust through strong relationships.

• Pursue Growth & Learning – Invest in yourself and support others.

• Embrace & Drive Change – Always look for better ways to work.

Key Duties

• Handle inbound calls and emails professionally

• Take accurate orders and quotes

• Provide technical advice and product information

• Make outbound calls to follow up on quotes and enquiries

• Identify opportunities to upsell or cross-sell

• Maintain up-to-date product knowledge

• Process card payments securely over the phone

Person Specification

• Friendly, approachable and professional

• Motivated, results-driven and proactive

• Works well independently and in a team

• Polite, patient and customer-focused

• Strong communication and attention to detail

• Confident using computer systems, email and CRM platforms

• Able to work under pressure and manage time effectively

Requirements

• Previous sales or customer services experience preferred but not essential

• Reliable, hardworking and motivated

• GCSE’S or equivalent in English and Maths

• Confident telephone manner

• Ability to build and maintain relationships with both customers and colleagues

Company Benefits

• Employee-owned company with profit share after 6 months of employment

• Company Bonus scheme

• Pension Scheme contributions

• Holiday Loyalty scheme

• Free parking and breakfast