Sales Operator

Job Description:

Sales Operator

Location: Tamworth
Hours: Monday–Friday, 09:00–17:00
Department: Tamworth Sales
Reports to: Sales Manager

About the Role:

This is a hands-on, fast-paced role where you will manage a dedicated portfolio of clients and take full ownership of the end-to-end shipment lifecycle. You’ll be the primary point of contact for your customers, ensuring their road‑freight requirements are delivered smoothly, efficiently, and in line with commercial expectations.

Your day-to-day work will involve coordinating collections and deliveries with internal and external transport providers, maintaining accurate data within the Transport Management System (TMS), securing and distributing customs documentation, and ensuring every shipment is costed and invoiced correctly to protect Gross Profit (GP). You’ll keep clients fully informed, identify potential issues before they escalate, and work closely with the wider Tamworth Sales team to maintain high service standards and balanced workflow.

This role suits someone who is proactive, commercially aware, and confident in managing multiple shipments simultaneously while maintaining exceptional attention to detail.

Key Responsibilities:

• Act as the main point of contact for an assigned client base, building strong and trusted relationships.
• Provide clients with timely operational updates and respond to data requests.
• Coordinate internal and external transport providers to ensure all collections and deliveries run to schedule.
• Monitor supplier charges to ensure alignment with client agreements and protect GP.
• Accurately input orders into the TMS to maintain data integrity.
• Identify, obtain, and distribute all required customs documentation for each shipment.
• Execute consignments with chosen suppliers, ensuring all data matches customer requirements.
• Provide all relevant shipment documents to internal and external stakeholders.
• Ensure all files are correctly costed, referenced, and invoiced within required timeframes.
• Report any downtrading or changes in client behaviour that may impact GP.
• Collaborate with the Tamworth Sales team to maintain high service standards and support colleagues with workflow balancing.
• Communicate effectively with staff at all levels across the business.
• Ensure all instructions comply with transport, customs, and environmental regulations.
• Proactively report any issues affecting customers or company operations.
• Maintain a safe working environment and report any hazards.
• Support projects as assigned by your line manager and carry out any reasonable tasks requested by management.

What We’re Looking For

Essential

• Ability to manage multiple shipments in a fast-paced environment.
• Strong verbal and written communication skills.
• High accuracy in data entry and financial costing.
• Proactive, self-starting approach with commitment to completing the full shipment lifecycle.
• Experience with Transport Management Systems (TMS).
• Understanding of customs requirements for road freight.
• Team-oriented mindset with willingness to support colleagues.

Desirable

• Knowledge of transport, customs, and environmental regulations.
• Full UK Driving Licence.