Schedule & Sales Administrator

Job Description:

Schedule & Sales Administrator
Leicester
£30,000 - £32,000 per Annum

We have an exciting opportunity for a highly organized individual to join a busy team based in Leicester.

The role is a varied position which includes booking and scheduling  jobs, dealing with quotations and contracts, customer service queries,  and requires the ability to organize, prioritize and manage workloads effectively.

We are looking for someone able to use their own initiative and has excellent customer service  skills.
 
THE ROLE:

• Liaising with new and existing customers with regards to scheduling jobs, providing updated quotations and new contracts and amendments to existing contracts.
• Daily scheduling of jobs, and daily completion of jobs in a timely manner, reviewing and amending for accurate invoicing
• Liaising with contractors around their diaries and progress of their jobs
• Updating systems and portals accurately to ensure real time data
• Writing up and sending quotations (training provided on systems)
• Dealing with queries from colleagues, customer and third parties, via phone and email, including management of shared mailbox, and taking customer payments
• Managing client data and keeping up to date with contract renewals and other documentation.
• Compiling reports, updating pricing and updating on systems accordingly
• Supporting the finance team with customer queries and raising credit notes where appropriate.
• Other general office duties, supporting different departments when required.

ABOUT YOU:

• Experience managing a varied workload, and must be able to prioritize
• Able to use initiative effectively to deal with queries and make decisions
• Strong IT skills; able to learn new systems – experience with scheduling software would be advantageous
• Experience with managing shared mailbox and Teams channels
• Highly organized
• Excellent customer service skills both in person and over the phone
• Excellent written and spoken English

 
DAYS/HOURS OF WORK:
Monday to Friday 09:00am – 17:00pm
 
BENEFITS:

• On-site parking
• Company Pension
• 20 days annual leave Plus Bank Holidays

 
Please call (phone number removed) for further information.