Senior Account Manager

Job Description:

Account Manager – Ready to take ownership of high-value customer accounts with leading luxury brands?

This is an office based opportunity to join a long-established supplier that designs, manufactures and delivers bespoke products to some of the most recognisable luxury brands and retailers worldwide. For decades, the company has been trusted by household names and independent businesses alike to deliver creative, high-quality solutions that meet even the tightest deadlines. As an Account Manager, you’ll be at the centre of maintaining and growing these important relationships.

As a direct manufacturer and global supplier, the business is known for its ability to handle complex briefs and deliver tailored products that exceed expectations. The team is close-knit, highly skilled, and passionate about going the extra mile for their clients – all while working in a fast-moving, solutions-driven environment. This makes it the perfect place for an Account Manager who thrives on building partnerships with high-profile, luxury clients.

What the role involves

This is not a sales role – there are no targets and no commission. This is true account management, where the focus is on building relationships and ensuring the smooth running of high-value customer accounts. You’ll be responsible for either 3–4 accounts each worth £100–300k per annum or one to two accounts with a value in excess of £1m per annum, so as an Account Manager, you’ll be trusted with major clients from day one.

A typical week might involve:

• Taking full ownership of your client accounts and being their go-to person for all requirements.
• Building strong, lasting relationships with luxury brands and major retailers.
• Managing the entire “critical path” from design through manufacturing to delivery, ensuring everything stays on track.
• Using data and reports to monitor account performance and spot potential risks or improvements.
• Handling budgets, timelines and quality standards with a methodical, analytical approach. A successful Account Manager will combine these skills with excellent admin and reporting abilities.
• Liaising with internal design, production and logistics teams to make sure every detail is executed flawlessly.
• Delivering proactive solutions and ideas that add value to each account.
• This would suit someone who thrives on variety, takes pride in their organisational skills, and enjoys managing relationships with high-profile brands.

To succeed as an Account Manager, you’ll need to balance being analytical and data-focused with having the interpersonal skills to build trust and rapport.

Key skills and qualities:

• Excellent relationship-builder and confident communicator
• Comfortable managing multiple accounts with significant annual value
• Strong with data, admin, reporting and detail-oriented tasks
• Skilled at managing the critical path and delivering on complex timelines
• Commercially aware and able to problem-solve effectively
• Adaptable, proactive and able to think ahead to avoid issues
• Positive, goal-driven and able to work independently as well as part of a team

If you’re looking for a role where you can truly take ownership of prestigious customer accounts – and see the impact of your work first-hand – this could be the perfect next step as an Account Manager.