Service Supervisor

Job Description:

As Supervisor you will be responsible for leading a team of technicians, skilled/semi-skilled engineers, apprentices and trainees and ensuring they are fully engaged on the maintenance, service, installation and repair of commercial/industrial refrigerating and air conditioning plant.

Main Responsibilities

• Directly supervise a team of service engineers/technicians.
• To accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
• To help allocate labour to maintenance, service, installation and repair contracts with specific responsibility for customer satisfaction and financial result.
• To carry out simple design and project work from catalogue sales. Agree and meet sales margin with Service Manager.
• To plan all service, maintenance, installation and repair work using available records, estimates, drawings and specifications to meet contract requirements.
• To ensure training for Engineers and Technicians is carried out as necessary.
• In conjunction with Service Manager to ensure maximum utilisation of human and material resources, providing engineering support as required.
• To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents.

Our Ideal Candidate

• Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities
• Strong written and verbal communication skills
• Inquisitive mind and conceptual thinker
• Ability to engage and motivate a team

Required Experience

• Previous supervisory experience an advantage
• Minimum 2 years’ experience as a Service Engineer/Technician in an industrial setting
• Substantial practical experience with all aspects of refrigeration and air conditioning, both mechanical and electrical.

Pay & Benefits

• 26 days annual leave
• Defined pension contribution plan
• Life Assurance
• Company vehicle
• Private medical scheme/Company sick pay scheme
• Bonus scheme
• Continued professional development, including study leave and financial support for role related qualifications
• Eye care vouchers