Telesales Executive

Job Description:

We are seeking a driven, motivated and proactive Telesales Executive to join our growing team.

Main purpose of the role:

To identify and engage with prospects, seeking new opportunities and generating leads, through outbound calling, email, LinkedIn and online research. You will be responsible for opening conversations, understanding client requirements and qualifying opportunities.

Office Located: Ilkeston, Derbyshire

Contract: Full time. Part time role can be considered and discussed.

Working Hours: Monday – Friday 8:30am – 4:30pm (negotiable)

Phone and laptop provided and pension scheme enrolment is available.

Qualifications / Experience required:

• Previous 1 years successful experience in outbound telesales in a similar industry / project business.
• Competent in use of Microsoft 365 and other IT platforms such as Pipedrive.

Values Needed:

• Humble, Hungry, Smart
• Self-Managed; ability to plan one’s own schedules to enable goals to be reached.
• Aligned to Accent’s Culture; being the best of the best every time and demonstrating we care about the people we work with.
• Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there.
• Passionate; demonstrating a desire to always be an excellent team player and sharing our knowledge.
• Proactive; thinking outside the box and being creative.
• Using Initiative; making logical informed decisions.        
• Excellent communicator at all levels; with clients and internal teams via email, phone and instant messaging. 

Main Areas of Responsibility:

• Researching key prospects and contacts through a range of methods.
• Telesales & outbound cold calling – estimated at 100 calls per day.
• Booking introductory meetings for the BD & Sales Team.  
• Keeping all communications accurately updated on Pipedrive.
• Seeking opportunities to quote, through clear project qualification and assessment.

The above list is not exhaustive, and the role may evolve to include additional duties as required in conjunction with the Sales Director reviews.

Key Performance Indicators (KPIs):

• MSIs
• Number of attended appointments  
• Value of opportunity to quote

Career Progression:

• Opportunity to progress to a role within outbound Business Development within 2-3 years.