Workplace Experience Lead

Job Description:

Workplace Experience Lead

Location: Nottingham, NG2 5FA
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a polished, service-driven Workplace Experience Lead to take ownership of the customer journey at the Environment Agency’s Nottingham Trentside Office.

This is a highly visible leadership role, suited to someone with a background in hospitality, corporate front-of-house, office management or facilities. The successful candidate will thrive in a customer-facing environment and enjoy being the first point of contact for colleagues, visitors and stakeholders.

You will lead onsite soft services teams and curate a professional, welcoming and high-performing workplace environment. Professional presentation is essential — this is a suited-and-booted role representing the site at a senior level with confidence and authority.

Key Responsibilities

• Acting as the primary on-site contact for all workplace-related matters
• Taking full ownership of customer queries and service delivery across the building
• Leading and managing onsite soft services teams, including cleaners, front-of-house and porters
• Building strong, trusted relationships with stakeholders and site leadership
• Setting clear service standards and ensuring consistent high-quality delivery
• Coordinating suppliers and service partners to resolve issues quickly
• Overseeing meeting room management, space utilisation and providing basic first-line AV/IT troubleshooting
• Supporting emergency preparedness and health & safety processes

About You

• A natural host and ambassador with strong interpersonal skills
• Ideal background: hospitality management, corporate front-of-house or office management
• Experience managing operational teams (cleaning, FOH, porters or similar)
• Strong customer service and relationship management capabilities
• Confidence engaging with stakeholders at all levels
• Experience within a high-profile or professional environment
• Emergency Responder or First Aid qualification (training can be provided)
• Professional presentation with a focus on quality and service excellence