Account Manager

Job Description:

🚀 Account Manager – Join a Fast-Paced Manufacturing Team in Derby! 🚀

Are you an organised, people-focused Account Manager who thrives in a busy environment? We’re looking for a proactive and driven individual to join our manufacturing team at our Derby site, where no two days are the same.

This is a fantastic opportunity to play a key role in customer relationships, project coordination, and supporting a dynamic production environment.

🕒 Working Hours

Enjoy a great work-life balance with an early Friday finish:

             Monday – Thursday: 8.00am – 4.45pm

             Friday: 8.00am – 12.30pm

💷 Salary

£35,000 – £40,000, depending on experience

⭐ Why Join Us?

         *  Work in a busy, hands-on manufacturing environment

         *  Be a key point of contact for valued customers

         *  Join a supportive and experienced team

         *  Early Friday finish to kick-start your weekend

         *  Competitive salary with room to grow

If you enjoy building strong relationships, keeping projects moving, and being at the heart of a thriving manufacturing operation, we’d love to hear from you.

Benefits:

          Competitive pay

          Pension

          25 Days Annual Holiday plus 8 statutory days

          BUPA Healthcare

          Long Service awards

          Death in Service

          Free onsite Parking

Purpose of role and accountabilities:

At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

• Ensures that Delivery Performance is maintained at a World Class level of performance for all customers
• To develop a Customer Relationship Management strategy and business plans which support the business
• To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
• Ensuring customer satisfaction and 98% OTIF delivery
• Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems
• Ensure all Sales Orders are loaded, checked and verified
• Maintain, improve and stabilise the Customer demand signals into the Gardner Group
• To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
• Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders.
• Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion.
• Ideally will have a strong track record Tier 1 Aerospace Suppliers
• Manage and develop Personal Development Plans for direct reports
• To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved
• Continually review all aspects of the operation so that methods, procedures and efficiency can be improved
• Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible
• Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base
• To work within cross functional teams to support business development, growth and improvement projects as required
• To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies
• Any other duties within your capabilities as requested by the Gardner Senior Management Team
   

Core skills/attributes needed:

* Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar

*  Ability to understand and interpret engineering drawings and aerospace specifications

*  First class leadership and motivational skills.

*  Problem analysis and decision making

*  Strong customer focus combined with business development skills/ commercial awareness

*  Can coach and mentor, and lead by example

*  Be an excellent communicator with good negotiation skills

*  Resilience and tenacity

*  Willing to travel across the Gardner sites as required

*  Ability to work under pressure, as part of a team but often on their own initiative

*  MRP management

*  Lead Time Analysis

*  Capacity Management, development and introduction

Problem Solving

The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business;

• Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all
• Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance
• Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders
• Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets
• People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community

Measurable performance indicators/objectives of role:

        *  Delivery of specific business improvement projects

        *  Achievement of targets in line with business plan