Account Manager

Job Description:

Account Manager

Location: Kettering, Northamptonshire

Salary: £31,000 - £35,000 + Benefits

Hours: Full-time, Monday to Friday (9:00am - 5:15pm)

Work Location: Hybrid (Office & Home-based)

Full time / Permanent

Remarkable Jobs are recruiting on behalf of a leading organisation within the parking and facilities services sector.

We are seeking an Account Manager to join their team in Kettering. This is a hands-on role, involving multi-varied tasks, and requires someone methodical with excellent communication skills, strong organisation, and a customer-focused approach.

Account Manager Role:

As an Account Manager, you will play a key role in supporting the Customer Success function, ensuring a smooth, efficient, and professional service to clients. You will manage client relationships, handle day-to-day queries, and support administrative processes to maintain high service standards and long-term client satisfaction.

Account Manager Key Responsibilities:

• Act as the main point of contact for a portfolio of clients, managing day-to-day queries
• Ensure all client enquiries are handled accurately and within agreed SLAs
• Maintain and update client records and documentation across CRM systems
• Support administrative processes including surveys, site reviews, and client meetings
• Gather and analyse data relating to client accounts to support service delivery
• Support after-sales activity to strengthen client relationships and retention
• Provide updates on account status and ongoing activities to senior management
• Collaborate with internal teams to ensure client requirements are met
• Provide cover for colleagues when required to ensure continuity of service

What They Are Looking For:

Essential:

• Experience in Account Management, Customer Service, or administrative support
• Strong communication skills with the ability to build client relationships
• High attention to detail and accuracy
• Excellent organisational skills with the ability to manage multiple priorities
• Proficient in Microsoft Office and confident learning new systems
• Full UK driving licence

Desirable:

• Experience managing multiple client accounts
• Experience working with CRM systems

Account Manager Key Attributes:

• Professional and reliable with a strong work ethic
• Customer-focused with a proactive approach
• Ability to work both independently and as part of a team
• Adaptable and able to work in a fast-paced environment

If you're ready to take on a varied and rewarding role as an Account Manager, we'd love to hear from you.

Apply now!