Customer Care Advisor

Job Description:

Our client is currently looking for a Customer Care Advisor to join them on a permanent basis.

Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome.

The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards.

Key Responsibilities

• Deliver exceptional customer service across all interactions
• Respond to customer enquiries within agreed response times/SLA
• Manage customer queries across multiple platforms (phone and email)
• Build strong relationships with customers and internal teams
• Process customer requests accurately and in a timely manner
• Identify and create potential sales leads where appropriate
• Maintain accurate customer records and internal reporting data
• Ensure correspondence and orders are correctly recorded and filed
• Liaise with internal departments to resolve customer issues
• Carry out general administrative and office duties
• Provide support to the Customer Care team during holiday or sickness absence
• Undertake additional ad hoc tasks when required

Experience Required

• Previous customer service or customer care experience (preferred)
• Excellent verbal and written communication skills
• Confident telephone manner
• Strong organisational skills with the ability to prioritise and multitask
• Computer literate with CRM experience (beneficial)
• Flexible, reliable and motivated approach to work
• Additional language skills and international experience (desirable)

Skills & Attributes

• Strong customer service focus
• Excellent communication and organisational skills
• Attention to detail
• Positive, proactive and problem-solving attitude
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

Desirable:

• Degree in a relevant field
• Knowledge of the packaging industry