Customer Service Advisor

Job Description:

Customer Care Advisor
Location: Leicester
Sector: Manufacturing
Salary: £28,000 to £29,000
Working Hours: 7.30am to 3.30pm (37.5 hours per week)
Benefits: 25 days holiday, health care cover, full training provided

We are seeking someone with proven customer service experience to work in an office environment for a manufacturing business in Leicester. This is a fully office-based role and is not remote or hybrid.

This role is immediately available. If you are able to start work straight away, or are on a short notice period, this would be an advantage. However, the employer is willing to wait for the right person.

Following an initial induction programme, you will receive structured training on products, systems and internal processes. The role will involve supporting customers across phone and email, ensuring enquiries are handled professionally and resolved efficiently.

You will work closely with internal departments to ensure customer requirements are managed from enquiry through to resolution.

Why you will enjoy this role

This is a varied and busy position where no two days are the same. You will be dealing with a wide range of customer enquiries, problem solving and coordinating internally to ensure customers receive the best possible service.

There is plenty to learn as you develop a deeper understanding of products, processes and customer requirements. If you enjoy working in a fast paced environment, building relationships and being part of a supportive team, this role will provide both challenge and development.

Key responsibilities include

• Providing exceptional customer care and support
• Responding to customer queries within agreed service levels
• Managing customer enquiries across multiple platforms including phone and email
• Processing customer requests accurately and efficiently
• Supporting sales activity by identifying potential opportunities
• Maintaining accurate records and customer information
• Working collaboratively with internal departments to resolve issues
• General administration and support to the wider customer care team

We are looking for someone who has

• Previous customer service or customer care experience
• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong organisational skills with the ability to prioritise tasks
• A proactive and positive approach to problem solving
• Good IT skills and experience using CRM systems would be beneficial

Experience within a manufacturing environment is not essential but would be a distinct advantage.

To apply:

For More information, including job description and company information contact Ruth Forster at Wagstaff Recruitment & Careers Coaching.

Wagstaff Recruitment

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