Customer Service Advisor

Job Description:

Customer Service Advisor

Location: Loughborough

Pay: £12.21 an hour

Hours: Full time, Mon-Fri

12 month Maternity cover with the potential for permanent in the future

Responsibilities:

• Create an excellent customer experience by effectively handling customer accounts, orders, queries, and complaints through various communication channels (telephone, email, Live chat, WhatsApp).
• Take ownership of daily tasks and prioritise them to ensure timely and accurate completion, seeking guidance from the senior team when needed.
• Be adaptable and flexible, switching tasks as directed by seniors based on daily demands and available resources.
• Evaluate and manage your own work, maintaining attention to detail and confidentiality.
• Demonstrate excellent communication skills in both verbal and written interactions.
• Work efficiently under pressure, meeting tight deadlines without compromising quality.
• Proactively drive change and problem-solve with initiative.

Qualifications and Skills:

• Strong interpersonal skills with confident and effective communication abilities.
• Proficiency in Microsoft Office and eagerness to learn new systems.
• Ability to work autonomously as well as collaboratively within a team.
• Excellent time management and multitasking abilities.
• Positive attitude, reliability, and a strong desire to learn and grow.

Why work with our client:

• Enjoy 20 days annual leave, 8 days bank holiday, and a competitive pension scheme.
• Long-term opportunity for career growth and development.
• Perks at work - access to a discount voucher portal and points to spend.
• Support programme with a 24/7 helpline and eye care vouchers.

If you possess these qualities and skills and are looking for a challenging yet rewarding opportunity in customer service, as part of a great team, we would love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.