Customer Service Advisor

Job Description:

Job Title - Customer Service Advisor

Location- Leicester

Salary - £24,000

The Role

• Contacting customers via email and telephone.
• Dealing with queries efficiently and appropriately
• Ensuring customer satisfaction
• Gaining knowledge of our customers' needs.
• Processing orders.
• Identifying opportunities to improve and do things differently
• Reporting any customer concerns and identifying any trends in calls to the Customer Services Manager.
• Gaining knowledge of the company's products.
• Feeding back any customer information considered relevant to the Customer Services Manager.
• Ensure data from calls received is entered into the CRM system.