Customer Service Advisor

Job Description:

Customer Service Advisor - 26k - 28k + Bonus!

3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS.

• Investigate and analyse customer concerns, providing accurate and timely responses.
• Collaborate with internal teams to address root causes and implement corrective actions.

Communication:

• Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
• Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting:

• Document all customer interactions and escalations, maintaining accurate records.
• Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction:

• Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
• Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills:

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using relevant software applications for documentation and reporting.