Customer Service Co-ordinator

Job Description:

Customer Service Coordinator

Location: Kettering, England (Office-based, Full-time)
Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday

Benefits:

• Competitive salary
• Generous pension scheme
• 25 days annual leave
• Christmas shutdown
• Extra day off for your birthday
• Free parking

About the Role:
Our client is a rapidly growing supplier of high-quality products for the UK commercial construction sector. We are seeking a motivated, organized individual with a flexible and proactive approach to join our team as a Customer Service Coordinator.

This role is central to delivering excellent customer experiences, ensuring smooth after-sales operations, and maintaining high levels of satisfaction both internally and externally. You will manage customer interactions, order processing, and cross-departmental coordination to guarantee timely and accurate project delivery.

Key Responsibilities:

• Process orders accurately and efficiently, gathering all necessary customer information
• Monitor stock levels, allocate projects for delivery, and manage customer call-offs
• Liaise with Dispatch, Purchasing, and other teams to ensure orders are fulfilled on time
• Maintain exceptional customer communication through calls, emails, and correspondence
• Handle extra orders, spare parts, and urgent requests promptly to meet lead times
• Investigate queries or complaints thoroughly and ensure satisfactory resolution
• Maintain and improve internal customer service processes
• Complete weekly reporting on customer service KPIs
• Assist with additional tasks as required to support smooth business operations

Key Skills & Attributes:

• Organised and methodical, with the ability to manage multiple tasks simultaneously
• Positive, solution-focused approach to challenges
• Excellent telephone and written communication skills
• Professional, clear, and grammatically correct correspondence
• Able to work well under pressure
• Strong IT skills, including proficiency in Excel and Word
• Energetic, proactive, and committed to delivering best-practice customer service

Why Join:
This is an opportunity to be part of a dynamic and fast-paced organization with a supportive team environment. Our client values personal development and provides opportunities to grow within the business while contributing to our continued success.