Customer Service Coordinator

Job Description:

Are you someone who thrives on delivering exceptional customer service and enjoys keeping things running smoothly behind the scenes? We’re currently looking for a Customer Support Coordinator to join a fast-paced team within a well-established and growing organisation.

This role is central to maintaining high service standards and supporting the daily operations of a busy technical support team. You’ll be the link between customers and the service department, helping ensure all enquiries, issues, and service jobs are handled promptly and professionally.

🔧 Your Day-to-Day Will Include:

• Acting as a key contact for incoming customer queries related to service or repairs

• Allocating and organising incoming service jobs, workshop activity, and engineer schedules

• Supporting coordination of resources to ensure smooth day-to-day operations

• Keeping accurate logs and service records via internal systems and platforms

• Collaborating with a small, motivated team to deliver strong service performance

• Identifying areas for improvement and helping implement better support processes

✅ About You:

• Background in customer support, service coordination, or a similar aftersales environment

• Comfortable working with internal software systems and databases

• Strong multitasking abilities, with excellent time management and organisational skills

• A confident communicator, both verbally and in writing

• Able to adapt quickly in a fast-moving, service-focused environment

• Hands-on and solutions-focused with a positive, can-do attitude

• (Bonus) Experience or familiarity with access equipment or technical products is a plus

💼 Why Apply?

• Join a company with a strong reputation for service quality

• Be part of a close-knit, supportive team

• Opportunities to grow within a respected business

• Competitive salary and benefits package

📩 Ready to take the next step in your career?
Apply now or reach out directly to find out more.