Customer service coordinator

Job Description:

Customer Service Coordinator

South Leicester

£26,000

Full-time

We’re recruiting on behald of an exsisiting client based in South Leicester. They are recruiting for a Customer Service Coordinator to join their growing team in Leicester. This is a great opportunity for someone who loves speaking with people, building rapport, and keeping everything running smoothly behind the scenes.

In this role, you’ll be the first point of contact for customers approaching their renewal—offering guidance, warming conversations, and smoothly handing customers over to the sales team when they’re ready. You’ll also support delivery bookings and finance documentation to make sure every customer has a seamless experience from start to finish.

Key Responsibilities

• Contact customers as their renewals become due

• Build positive, lasting relationships to encourage repeat business

• Qualify customer needs and pass warm leads to the sales team

• Book vehicle deliveries and prepare finance paperwork

• Maintain accurate records and updates within the CRM system

About You

• Experience in customer service, account management, or a similar role

• Confident communicator with a friendly, professional approach

• Highly organised, proactive, and able to manage multiple tasks

• Comfortable using CRM systems and handling customer information

Why Join Us?

• Supportive team environment
• Opportunity to develop your customer service and coordination skills
• A role where you can make a noticeable difference to customer experience

If you enjoy helping people, keeping things organised, and being part of a team that values your contribution, we’d love to hear from you.

Apply today and take the next step in your customer service career.