Customer Service Coordinator

Job Description:

LM Talent Solutions are currently recruiting for a well-established and growing organisation operating within the building products and construction sector.

With a passion for delivering exceptional customer service we seek a friendly and personable customer service professional that will act as the first point of contact for customers representing the brand with confidence and care.

You will manage enquiries, resolve issues with care and efficiency, and ensure every interaction leaves a positive and lasting impression and within this role you won’t simply resolve problems — you will build relationships. By fostering trust, encouraging loyalty, and championing customer satisfaction, you will contribute directly to strengthening the organisation’s reputation and supporting its ongoing success.

Key Responsibilities

• Handle customer enquiries and complaints promptly and professionally,
• Provide clear and accurate information regarding product usage, features, and troubleshooting.
• Resolve customer issues efficiently, either directly or by escalating to relevant departments when required, escalating where necessary.
• Manage both inbound and outbound calls within agreed service standards, ensuring customer communication remains professional and of the highest quality.
• Develop strong product and process knowledge to confidently assist both internal and external customers via phone and email while acting as a positive brand representative.
• Support field based engineers with stock queries and product returns where required.
• Manage logged service jobs in line with daily engineer capacity while working to minimise repeat visits and callbacks.
• Collaborate closely with internal departments to ensure customers receive the best possible service and support.
• Process customer care orders, sales orders, and goods returns accurately within internal systems, ensuring they are managed through to completion.
• Maintain accurate and up-to-date records within the CRM system, including open orders and job notes.
• Identify opportunities to improve internal processes that promote best practice and contribute to improved efficiency and organisational performance.

For this role you will possess

• Excellent written and verbal communication skills.
• Strong customer service focus with a genuine passion for helping people.
• Ability to problem-solve effectively and remain calm under pressure.
• Highly organised with strong attention to detail.
• Ability to prioritise workload and manage multiple tasks efficiently.
• Proactive, solution-focused mindset with a strong sense of urgency when required.
• Confident using CRM systems and order processing software (experience with ERP systems desirable).
• Strong teamwork skills with the ability to collaborate across departments.
• Positive attitude, resilience, and a commitment to delivering high standards of service.

Our client offer an excellent benefits package including enhanced benefits package, flexible working options, free onsite parking Employee discount scheme and Health and Well being programme