Customer Service Coordinator

Job Description:

We are recruiting on behalf of an esteemed client in the building materials industry. They are seeking an experienced Customer Service Coordinator to join their team at their Burton Gateway Industrial Park site.

Position Overview: As a Customer Service Coordinator, you will be the primary point of contact between the company and its customers. Your role will involve addressing inquiries, resolving issues, and ensuring customer satisfaction. Your goal will be to create a positive and memorable experience for every customer while fostering trust and loyalty to enhance the brand's image. By effectively performing the responsibilities outlined below, you will play a vital role in building customer loyalty and supporting the company’s success.

Working Environment: This is a full-time position, Monday to Friday, with flexible start and finish times available. You must be able to work 40 hours a week and be based in the office.

Key Responsibilities Customer Service Coordinator:

• Customer Support: Respond to customer inquiries and complaints promptly and professionally. Provide accurate information regarding product usage, features, and troubleshooting, and resolve issues efficiently.
• Communication Excellence: Ensure that all inbound and outbound calls are handled effectively, maintaining best-in-class customer service standards.
• Product Knowledge: Develop extensive knowledge of products and processes to confidently assist customers via phone, email, and in-person. Serve as a brand ambassador for the company.
• Engineer Support: Provide engineers with the necessary information on job sheets and assist with stock and returns.
• Cross-Department Collaboration: Work with other departments to ensure exceptional customer service.
• Order Processing: Manage Customer Care orders, sales orders, and goods returns using the NAV system, ensuring timely job completion.
• CRM Accuracy: Keep the CRM system updated and accurate with open orders and job notes.
• Process Improvement: Identify opportunities to enhance internal processes, aiming for better organizational efficiency.
• Calendar Management: Coordinate and maintain engineer calendars to ensure all appointments and tasks are scheduled and prioritized effectively.

Key Skills and Experience Required:

• Relevant experience in customer service and operational administration is desirable.
• Previous experience in a similar role is preferred.
• A willingness to engage in professional development and thrive in a culture of continual improvement and learning.

Benefits Customer Service Coordinator:

• Competitive salary up to £30,000 per annum in addition to a 10% performance bonus.
• Full-time, permanent position during regular office hours from Monday to Friday.

Linkster are Recruitment Specialists based in Ashby De La Zouch covering the West and East Midlands area across the great historic cities of Birmingham, Derby, Nottingham and Leicester. We provide temporary, contract and permanent recruitment services across the supply chain sector, from engineering and warehousing, to manufacturing and clerical.