Customer Service Executive

Job Description:

Job Title: Customer Services Executive
Location: Bingham, Nottinghamshire

About Us:
We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. We’re now looking for an experienced Customer Service Executive to join our growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts.

This role will involve occasional Sunday work to cover holidays.

Key Responsibilities:

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, despatch, and email/telephone enquiries).

• Accurately process orders through our Warehouse Management System (Cin7).

• Liaise with couriers to ensure smooth and timely deliveries, including managing late or failed deliveries, coordinating returns, and handling damaged or lost goods.

• Raise, track, and resolve courier claims (e.g., delays, damages, losses), ensuring all issues are followed through to completion.

• Provide proactive support to customers, resolving issues promptly and professionally.

• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.

• Contribute to the overall success of the customer service team by supporting daily functions.

Skills & Requirements:

• Confident in operating phone systems (experience with CISCO phones advantageous).

• Strong IT skills, particularly with Google Drive and related programs.

• A collaborative team player, willing to support cross-departmental initiatives.

• Clear and confident communicator, both written and verbal.

• Ability to multitask, work under pressure, and make sound decisions.

• Positive, customer-focused attitude with a proactive approach to problem-solving.

• Exceptional attention to detail and accuracy.

Qualifications & Experience:

• Previous experience in customer service within industrial, commercial, or distribution sectors is desirable (though product knowledge can be taught).

• Familiarity with CRM systems is preferable.

• Experience dealing with couriers, including handling late deliveries, returns, damaged goods, and claims processes, is highly advantageous.

What We Offer:

• Competitive salary (£26,000 – £28,000 per annum)

• 33 days holiday (including bank holidays)

• Free on-site gym for all staff

• Free on-site parking

• A supportive, family-run environment where your contribution makes a real impact