New Business Account Manager

Job Description:

If engaging with business customers and identifying opportunities that maximise account profitability is the aspect of sales you love, then this New Business Account Manager vacancy could be perfect for you.

This role sits within a stable and supportive company known for hiring great people, fostering a strong culture, and taking a consultative approach to sales. You'll focus exclusively on newly onboarded customers and reactivated lapsed accounts, playing a key role in delivering a seamless customer experience while ensuring each client has access to the full range of solutions available.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm
• Salary: £26,000 plus uncapped commission with realistic first year earnings of £40,500
• 31 days holiday, including bank holidays
• Holiday buy-back scheme
• Free onsite parking
• Access to a company pension, life assurance, cycle to work scheme
• Enhanced parental policies
• Regular incentives, days away, and team-building days
• Wellbeing programme
• Training and development opportunities, with access to Apprenticeships
• Employee perks, which include retail discounts

New Business Account Manager Responsibilities:

• Take ownership of onboarding new and reactivated accounts, using your personable approach to make every customer feel welcomed and valued from day one
• Spot and convert upsell and cross-sell opportunities throughout the onboarding journey
• Research lapsed accounts and proactively implement strategies that win back the business
• Re-engage lapsed customers by introducing products and services tailored to their needs
• Deliver tailored solutions that enhance the customer experience and maximise account profitability
• Build strong, lasting relationships that give customers a positive first impression of the business
• Monitor account health during onboarding, identifying risks and flagging them to the Team Leader
• Pass high-quality, sales-ready leads to the field sales team to support continued growth
• Accurately record and manage all sales activity through the CRM

New Business Account Manager Skills and Experience:

• Experienced and results-driven Account Manager, who has proven upselling and cross-selling experience
• Competent in assessing customer needs and providing tailored solutions, while also identifying opportunities
• Understands the importance of listening and asking the right questions at the right time
• Consistently meets and exceeds targets and KPIs, and enjoys working in a fast-paced sales environment
• Excellent communicator, confident negotiating, handling objections, and building trusted relationships
• Tenacious, resilient, and enthusiastic, always goes above and beyond
• IT literate, competent user of CRM systems, ideally Salesforce or SFDC