Resident Liaison Officer

Job Description:

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join our dynamic Partnership team.

Based at our Nottingham office and working within a wider delivery team under the guidance of the Senior Resident Liaison Officer, you will play a key role in delivering a first‑class customer experience and driving high levels of satisfaction across social housing refurbishment contracts.

We are seeking a proactive and engaging individual with exceptional communication skills and strong customer service experience. You will have solid administrative abilities, be confident using Microsoft Office applications, and ideally have experience working with CRM systems.

You will be an experienced Resident Liaison Officer with a proven track record of managing workloads across planned maintenance programmes, along with strong knowledge of both internal and external refurbishment activities.

Benefits

• Bonus entitlement based on performance KPIs

• Holidays - 26 days

• Life Assurance

• Pension

• Private medical insurance

• Ability to purchase additional holiday

• Access to discount portal

• Cycle to Work scheme and the Lovell Way to EV

• Digital GP

• Employee assistance programme

• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.