Customer Service Administrator

Job Description:

Job Title: Customer Service Administrator
Location: Nottingham, NG10
Type: Permanent
Industry: Financial Services
Salary: £25.5kpa plus excellent company benefits

Workchain is currently seeking a Customer Service Administrator for our client in Nottingham, NG10 on a permanent basis.

The successful candidate will be required to provide excellent Customer Service support to new and existing customers and Administration support to a team of financial advisors and mortgage advisors.  

Candidates will be processing customer information, answering customer enquiries and forwarding on financial information on a daily basis.

Key Responsibilities:

• Dealing with inbound and outbound customer calls providing excellent levels of customer service
• Transferring client compliance documents and proofs
• Monitoring the department email inbox and replying to customer queries
• Updating internal CRM systems
• Contacting clients to book appointments and sending email confirmations

Required Skills and Qualifications:

• Excellent communication skills providing a strong level of customer service at all times for incoming and outgoing customer calls
• Ability to work accurately
• Knowing how to work effectively in a team environment
• Excellent computer skills

Desirable Skills and Qualifications:

Ideally candidates will have an experience of working within an inbound or outbound call centre, telemarketing or telesales and have an excellent level of administration skills.

Hours of work are Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 6.00pm and Sunday 9.00am to 6.00pm.

Saturday and Sunday is on a rota basis, with days off in the week should you be working at a weekend.

The starting salary is £25.5kpa, rising to £27.5kpa on completion of probation, with excellent company benefits.

Previous experience of working within a customer service, sales support or call centre would be preferred however full training will be provided.

Please apply online and complete the application form to be considered for this position.