Customer Service Advisor

Job Description:

Customer Service Advisor

Our Tamworth based client is looking for a Customer Service Advisor to join their team.

This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers.

As a Customer Service Advisor, you will need to have/be:

• Its essential you have previous customer service experience
• Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
• Be able to deal with difficult customers always remaining calm and professional
• Have the initiative to find a resolution to any problems that may arise
• Work equally well in a team as well as being able manage their own workload and effectively manage their own time
• Be accurate and efficient at all times
• Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial

Details:

• Salary: £26, 000 - £28, 000
• Working Hours: Full time, Monday - Friday
• Location: Tamworth (on site)
• Duration: Permanent

Role of Customer Service Advisor:

• Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
• Answering reception switchboard overflow for the head office
• Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers)
• Taking phone calls from end users
• Processing internet and email orders
• Filling all paperwork on to the in-house archive system
• Processing product sample requests
• Preparing quotes
• Monitor customer back orders, forward orders and call off orders
• Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date
• Providing information on part numbers etc. and some basic technical details
• Maintain good product knowledge (training will be provided)
• Setting up customers for online ordering
• Administration support for Area Sales Managers
• Dealing with the carriers, chasing deliveries, obtaining POD's,
• Key account outbound courtesy calls
• Updating excel spreadsheet key account data for management reports
• Logging and processing warehouse discrepancies

Benefits of working as a Customer Service Advisor:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking