Customer Service Advisor

Job Description:

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Advisor to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.
  
Salary is between £26,000 to £28,000 depending on experience.  Please note this is an office-based position.
  
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
  
As the Customer Service Advisor, you will:

• Manage assigned customer accounts, addressing requests and providing full support to External Sales Managers
• Handle inbound calls, reception overflow, and customer enquiries from internal teams and end users
• Process internet and email orders internal systems; input call wrap-up codes
• Prepare quotes, schemes, and process product sample requests
• Monitor customer orders (back orders, forward orders, call-offs) and maintain accurate CRM/online customer information
• Provide product information and basic technical support; maintain up-to-date product knowledge
• Set up customers for online ordering and provide administrative support to Area Sales Managers
• Liaise with carriers for deliveries, chase PODs, and manage warehouse discrepancies
• Conduct key account courtesy calls and update Excel spreadsheets for management reporting
• Collaborate with internal departments including Commercial, Quality, Bespoke, Marketing, Technical, and other departments

  
As the Customer Service Advisor, you will have:

• Experience in customer service, this is essential (preferably in a fast-paced office environment)
• A warm, approachable, and professional manner with a passion for delivering excellent customer service
• The ability to remain calm and solution-focused when handling difficult queries
• Strong organisational skills and the ability to manage time and workload independently
• A high level of attention to detail and accuracy
• A working knowledge of Microsoft Office (Word, Outlook, Excel)