Customer Service Advisor

Job Description:

Customer Service Advisor

Nottinghamshire  

£130.78 per day

• To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
• Provide basic advice, contacts and general information on council services and those of partner organisations.
• To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
• To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
• To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
• To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
• To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
• To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
• To provide and deliver a customer-centric service which reflects the standards set out in the Council's “Customer Service Standards”
• To work with, and support line management to enure that reception cover is provided in line with service requirements and business continuity
• To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.
• To prepare well for 1-2-1's, annual EPDR's and reviews.

To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.