Customer Service Representative

Job Description:

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis!

Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature.

Based at their office in Beaumont Leys you will be responsible for the below:

• Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery
• Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact
• Ensure that the question of the customer is answered and expectations managed to the highest standard
• You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries
• Provide efficient and effective service to customers, undertaking handling of objections if needed
• Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
• Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers
• You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile

Skills and Experience Required:

• No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
• Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, databases, and tools.
• A positive attitude, patience, and the ability to remain calm under pressure.

Working Hours: 09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours

Pay:  £12.50 per hour

If you feel this role suits your skills please use the link to apply today!