Customer Services Advisor

Job Description:

Customer Services Advisor – Full-Time, Permanent
Salary: Up to £13.25 per hour + Generous End of Year Bonus (1st Year ote £30k+)
Hours: 40 hours per week (5 days, Monday–Sunday on a rota)
 

Join a Fast-Growing, Tech-Driven Self-Storage Provider

Our client is a rapidly expanding, family-owned self-storage operator providing secure, clean and ultra-convenient storage solutions. They combine exceptional service with advanced technology to deliver a seamless customer experience—right size, right price, right time.

We’re now seeking a Customer Services Advisor with strong communication and sales ability to join their centralised Sales & Customer Services team, based in their  Nottingham Head Office. If you thrive in a fast-paced, fun & friendly environment, enjoy helping customers, and know how to provide excellent service, this role is for you!

What’s in It for You?

• Competitive salary + Generous Performance Bonus

• 30 days holiday (including bank holidays)

• Pension scheme

• Free on-site parking

• Professional development and growth opportunities

• Supportive and collaborative work environment

What You’ll Be Doing as a Customer Services Advisor...

As a key customer-facing member of the team, you will:

• Handle incoming and outgoing calls, emails, and storage enquiries with professionalism.

• Provide accurate quotations and guide customers through the process and in selecting the right unit size and solution to meet their needs.

• Complete Customer Agreements and process payments efficiently and securely.

• Schedule and coordinate viewings for potential customers.

• Maintain accurate CRM records and administrative documentation.

• Follow-up on overdue payments and support the resolution of outstanding balances.

• Support facility standards through light cleaning and maintaining a tidy, welcoming environment.

• Provide hands-on assistance to customers when required, ensuring a positive experience.

• Work collaboratively with colleagues to ensure a seamless customer journey.

What We’re Looking For in oue Customer Services Advisor...

Essential Requirements:

• Minimum 2-3 years’ experience in a customer service or sales role, ideally telephone based (self-storage experience highly desirable).

• Excellent customer services skills, with a strong desire to 'wow' the customer and always offer a truly world class service. 

• Excellent verbal and written communication skills, with clear spoken English.

• Proficiency with CRM systems and Microsoft Office (Word, Excel, Outlook).

• Reliable, self-motivated, and capable of working both independently and within a team.

• Flexibility to work weekends and Bank Holidays on a rota basis.

Ready to Apply?

If you’re driven, customer-focused, and looking to join a growing organisation where your contribution is valued, apply now and take the next step in your career.