Job Description:

Account Manager – Managed IT Services

Leicester (Hybrid)
£25,000 - £35,000 Basic + Uncapped Commission + Excellent Benefits

We're recruiting on behalf of a successful and fast-growing Managed Service Provider (MSP) that delivers cutting-edge IT solutions to businesses across the UK. With expertise spanning managed IT support, cloud services, cyber security, and IT infrastructure, they've built an outstanding reputation for exceptional customer service and long-term client partnerships.

Due to continued growth, they're looking for an Account Manager to join their Leicester office on a hybrid basis.

The best part? You'll inherit an established portfolio of loyal clients, so there's no expectation to bring your own customer base. Instead, you'll focus on strengthening relationships, identifying opportunities to expand existing accounts, and ensuring clients continue to receive maximum value from the company's services.

The Role

As an Account Manager, you'll become a trusted advisor to your customers, helping them leverage technology to achieve their business goals. Working closely with internal technical teams, you'll ensure an exceptional customer experience while driving revenue through account growth, upselling, and cross-selling opportunities.

This role is perfect for someone who enjoys building lasting relationships, spotting commercial opportunities, and making a genuine impact within a growing business.

Key Responsibilities

• Manage and develop an existing portfolio of customer accounts.
• Build strong relationships with key decision-makers and stakeholders.
• Identify and convert upselling and cross-selling opportunities across managed IT, cloud, cyber security, and infrastructure solutions.
• Conduct regular account reviews to improve customer satisfaction, retention, and revenue growth.
• Act as the primary point of contact for your customers, delivering an exceptional level of service.
• Collaborate with technical and delivery teams to provide tailored solutions that meet client requirements.
• Support business growth through proactive account development and customer referrals.

About You

You'll ideally have:

• Previous Account Management experience within an MSP, IT services, technology, or telecoms environment.
• A solid understanding of managed IT services, cloud solutions, cyber security, or IT infrastructure.
• A commercial mindset with a proven track record of growing customer accounts.
• Excellent communication and relationship-building skills.
• The ability to manage multiple client relationships while delivering outstanding service.
• A proactive, motivated approach with a passion for achieving targets.

What's on Offer?

• £25,000 - £35,000 basic salary.
• Uncapped commission with excellent earning potential.
• Hybrid working based in Leicester.
• Ongoing training and professional development.
• Clear opportunities for career progression.
• A supportive, collaborative, and ambitious team environment.
• Excellent company benefits.

Interested?

If you're looking to join a growing MSP where you can build long-term client relationships and be rewarded for developing accounts, we'd love to hear from you.

Apply today by sending your CV to (url removed), or call (phone number removed) for a confidential conversation with Kylie.