Job Description:

Account Manager – Managed IT Services

Leicester (Hybrid)
£25,000 – £35,000 + Uncapped Commission + Excellent Benefits

Build Strong Client Relationships. Drive Business Growth.

An exciting opportunity has arisen for an experienced Account Manager to join a successful and expanding Managed Service Provider delivering cutting-edge IT solutions to organisations across the UK.

Specialising in managed IT support, cloud services, cyber security, infrastructure, and digital transformation, this business has built an outstanding reputation for delivering exceptional customer service and long-term technology partnerships.

Due to continued expansion, they're looking for an Account Manager to take ownership of an established portfolio of clients. This is a warm account management role with no requirement to generate your own customer base, allowing you to focus on nurturing relationships, increasing customer retention, and identifying new revenue opportunities.

The Role

As an Account Manager, you'll become the trusted point of contact for your customers, developing long-term relationships while helping businesses maximise the value of their technology investments.

Working alongside technical consultants and service delivery teams, you'll identify opportunities to introduce additional managed services, cloud solutions, cyber security, and infrastructure offerings that support your clients' evolving business needs.

Key Responsibilities

• Manage and grow an existing portfolio of business customers.
• Build trusted relationships with key stakeholders across client accounts.
• Identify opportunities for upselling and cross-selling IT products and managed services.
• Conduct regular account reviews to ensure high levels of customer satisfaction and retention.
• Work closely with technical and pre-sales teams to deliver tailored technology solutions.
• Produce quotations, proposals, and manage opportunities through to completion.
• Maintain accurate CRM records, sales forecasts, and customer activity.
• Contribute towards business growth by maximising account potential.

About You

• Previous Account Management experience within an MSP, IT reseller, technology, or telecommunications environment.
• Good understanding of managed IT services, cloud solutions, Microsoft technologies, cyber security, or IT infrastructure.
• Proven ability to develop existing customer relationships and grow recurring revenue.
• Commercially driven with strong negotiation and communication skills.
• Highly organised with excellent time management and account planning abilities.
• A proactive, customer-focused approach with a passion for delivering outstanding service.

What's on Offer

• £25,000 – £35,000 basic salary.
• Uncapped commission with excellent earning potential.
• Hybrid working based in Leicester.
• Ongoing training and professional development.
• Clear opportunities for career progression.
• Supportive and collaborative working environment.
• Comprehensive company benefits package.

Apply Today

If you're looking to join a forward-thinking technology business where you can develop long-term customer relationships and accelerate your career, we'd love to hear from you.

Send your CV to (url removed) or call (phone number removed) to speak with Kylie Richards at Aztrum Recruitment.