Job Description:

Account Manager

Leicester

£30,000 - £40,000 DOE

We are recruiting for an experienced Account Manager to join a growing and customer-focused business. This is an excellent opportunity for someone who enjoys building long-term client relationships, driving account growth, and working collaboratively with both customers and internal teams to deliver exceptional service.

This role combines account management, customer retention, commercial development, and project support, making it ideal for a commercially minded individual who thrives in a fast-paced environment.

Description of the role:

• Manage and develop relationships with existing customer accounts.
• Create and implement account plans to support customer retention and growth.
• Deliver against sales and margin objectives.
• Act as the main point of contact for customers, ensuring a high level of service and responsiveness.
• Coordinate internal teams to ensure customer requirements are met effectively.
• Identify opportunities to grow existing accounts and support new business initiatives.
• Assist with proposals, project implementation, and customer onboarding activities.
• Resolve customer issues and complaints in a professional and timely manner.
• Maintain accurate records, forecasts, and account information.
• Support marketing activities through basic website and social media content updates where required.
• Build effective working relationships with international colleagues and partners.

About you:

• Proven experience in an Account Management, Customer Success, Client Services, or similar commercial role.
• Strong relationship-building and stakeholder management skills.
• Commercial awareness with experience managing sales targets, margins, or profitability.
• Excellent communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• A proactive approach to problem-solving and customer service.
• Ability to manage multiple priorities and projects simultaneously.
• Competent user of Microsoft 365 applications, including Outlook, Excel, Teams, and PowerPoint.

If you're an experienced Account Manager who enjoys developing client relationships, driving growth, and working in a varied commercial role, we'd love to hear from you!