Administration Supervisor - Mortgages

Job Description:

Administration Supervisor – Mortgages (our Ref AL1410)

Leicester outskirts (with travel between other UK locations)

Salary up to £35,000 dep on exp + benefits and up to £4k bonus pa

My client is an award-winning mortgage broker, with access to a comprehensive range of mortgage products across the UK.  They have been helping customers buy their dream homes for over 25 years and they now have an exciting new opportunity for an individual with experience in the Mortgage Industry, to be based in Leicester, and to Supervise the Administration teams across 3 UK sites.

The purpose of the role:

• To support the Administration Team Manager in the management of the mortgage & protection administration team to ensure the delivery of exceptional customer, develop experience standards, & minimise application to offer times.
• Provide support, development & guidance to the team & motivate & drive the team so that individuals, the team & the business meet their SLAs
• Maintain compliance & business standards to ensure effective management of key business risks & achievement of our regulatory responsibilities
• Deputise for Administration team Manager when absent

Success in this role will be if you:

• Set clear performance standards & monitor productivity & quality
• Provide regular feedback, coaching, & support to improve accuracy & efficiency
• Conduct engaging, challenging & motivational 1:1’s with each team member
• Champion a customer-first approach throughout the mortgage journey
• Balance speed of service with regulatory accuracy and risk control
• Embed a culture of accountability, professionalism, & customer focus within your team
• Ensure strict adherence to GDPR and data security requirements

Skills & Experience Required:

• Managing, developing, improving & leading a team with an influencing, motivating & engaging approach
• Structuring & running effective team/1:1 meetings
• Embracing new ideas
• Identify priority areas for improvement
• Communicating clearly in both verbal & written communication
• Having strong attention to detail, & working in a methodical & thorough way
• Effective time management, whilst prioritising & multi-tasking yours and others workload
• Management of an administrative function preferably within financial services (Mortgages & Insurance) 
• Working with both internal & external stakeholders
• Emotionally intelligent, able to read people well, manage their behaviours & provide appropriate support                  
• Able to adapt, quickly & flexibly, to requirements
• Resilient: Have or able to develop coping mechanisms to manage workloads and pressures - & be able & willing to ask for help when it’s needed  

If this role is of interest, please apply with an up to date CV.  We aim to respond to all applications within 10 days.  By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us.  Full Privacy Notice can be found on our website.